1. Introduction
Soluna Care Network, a division of Everyday Services Group, LLC ("Soluna," "we," "us," or "our"), is committed to protecting the privacy of our clients, their families, and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services or visit solunacarenetwork.com.
By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website or services.
2. Information We Collect
We may collect the following types of information:
- Personal Identifiers: Name, phone number, email address, and mailing address
- Health & Care Information: Information about your loved one's care needs, medical conditions, and living situation that you voluntarily provide to help us find appropriate care
- Financial Information: Budget ranges or payment preferences relevant to senior care placement (we do not collect or store credit card or payment account information)
- Communications: Records of phone calls, emails, and messages you send us
- Website Usage Data: IP address, browser type, pages visited, and time spent on our site (collected automatically via cookies and similar technologies)
3. How We Use Your Information
We use the information we collect to:
- Match your loved one with appropriate senior living communities or care resources
- Provide care navigation, coordination, and membership services
- Communicate with you about your inquiries and our services
- Send appointment reminders, care updates, and relevant information
- Send SMS/text message communications when you have opted in
- Improve our website and services
- Comply with legal and regulatory obligations
- Process membership billing and account management
We do not sell your personal information to third parties. No mobile information (including SMS opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes.
4. How We Share Your Information
We do not transfer, share, or disclose consumer data, including personal information and SMS consent data, to any external organizations for any purpose, except for platform or service providers strictly necessary to operate our services and SMS program. We use internal access controls, confidentiality obligations, and security safeguards to prevent unauthorized sharing of user data.
The limited exceptions where data may be shared are:
- Care Professionals: With licensed nurses, social workers, or care coordinators who provide services directly on our behalf, under confidentiality obligations
- Service Providers: With trusted vendors who help us operate our business (e.g., scheduling software, communication tools), under confidentiality agreements — solely to deliver our services
- SMS Providers: Text messaging opt-in data and consent will not be shared with any third parties except aggregators and providers strictly necessary to deliver the SMS service
- Legal Requirements: When required by law, court order, or to protect the safety of our clients or others
We do not sell, rent, or share personal information or SMS consent data with any third party for marketing, promotional, or any other commercial purpose. No exceptions.
5. Health Information
While Soluna Care Network is not a covered entity under HIPAA in all circumstances, we treat health-related information with the utmost care and confidentiality. We only collect health information that is necessary to provide our services and do not share it with any outside organization except as required by law or with your explicit consent.
6. SMS / Text Messaging
If you opt in to receive text messages from Soluna Care Network, the following terms apply:
- You may receive appointment reminders, care updates, and service-related messages
- SMS opt-in data and consent will not be shared with third parties for marketing or promotional purposes
- Message frequency varies based on your care needs and preferences
- Message and data rates may apply depending on your carrier plan
To opt out: Reply STOP, END, CANCEL, or UNSUBSCRIBE at any time to stop receiving text messages.
For help: Reply HELP or contact us at info@solunacarenetwork.com or (855) 576-5862.
7. Cookies & Tracking
Our website may use cookies and similar tracking technologies to improve your experience. You can control cookie settings through your browser. Disabling cookies may affect some website functionality.
8. Data Security
We have implemented administrative, technical, and physical controls designed to prevent unauthorized access, use, or disclosure of your personal data. These safeguards include secure data storage, access controls, and staff training on data privacy. While we take these measures seriously, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
9. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Opt out of marketing communications at any time
To exercise these rights, contact us at info@solunacarenetwork.com.
10. Children's Privacy
Our services are intended for adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy, our SMS messaging program, or how we handle your information, please contact us through any of the following:
- Email: info@solunacarenetwork.com
- Phone: (855) 576-5862
- Mailing Address: Everyday Services Group, LLC · Soluna Care Network · Texas, United States
For questions specifically about our SMS text messaging program, contact us at info@solunacarenetwork.com or call (855) 576-5862. We will respond to all privacy-related inquiries within 5 business days.